GoFreight

GoFreight Tracking 

Limited/Unlimited Version

Cargo tracking has been an important part of customer experience in freight forwarding as customers need the real-time information of their cargo to maximize their action. 

Now, we will guide you how to use GoFreight Tracking.

Your Tracking Portal

Tracking Portal for your customers. 

https://yourcompanycode.gofreight.co/tracking

Example:

• Setting

Customer login Info.

We have two tracking version with different setting, please refer to following instructions:

If you subscribe….

1. Limited Version
   After you create a new trade partner in your GoFreight system, please contact suppurt@hardcoretech.co to enable your customer tracking account.
   
   

2. Unlimited version
   After you create a new trade partner in your GoFreight, it will auto-generate a Trade Partner Code as the username for this particular customer. The default password is the digital part of Trade Partner code. For example:

Then, you can send the following information to your customer so they can log in and see all the shipments they are going with you.

Example: ABC Company

Tracking Portal URL: https://yourcompanycode.gofreight.co/tracking

Username: TP-000002

Password: 000002

• How to reset customer login password

To reset the customer password for the Tracking account, please follow the instructions below.

1. Go Trade Partner List and choose customer which you want to reset.

2. Under Tracking Portal, click “Reset User Password”

3. Enter the password which you want.

• Operation

GoFreight Shipment Entry

Before we go to the tracking site, you need to input shipment details in the GoFreight system. In this section, we will guide you on how and where you should enter the shipment information. 

Let’s start with the Ocean Import shipment for an example:

1. Basic Entry

• How to add a new shipment:

1. Go to the Navigation bar on the left hand side, select “New Shipment” under “Ocean Import” section

2. The cells with red asterisk are the compulsory info you must fill in. If you have multiple HB/L under one MB/L, click “Add HB/L” to add more HB/L and remember to save

Note: We suggest you complete the information as detailed as you can. The more information you maintain, the more details will show in the tracking portal.

2. Container & Item Entry 

   Scenario 1 : One HB/L

• How to enter container number

1. Go to the “Container & Item” tab. Click on MBL# to expand. Please enter container No. here and click “save”. Container No. will auto sync to HB/L as well.

   Scenario 2:  Multiple HB/L

• How to assign container to different HB/Ls

1. Please click on the purple icon  “Assign Container” at the upper right corner. 

2. Assign your containers to each HB/L. In this case, we’ve assigned CNTR1 to the HB/L in yellow and CNTR 2&3 to the blue one.

3. Doc center

• How to synchronize documents to tracking portal

Whenever you click “Tools” on MB/L or HB/L to generate documents, select “Download PDF” , “Print PDF” or “Email” on top of the page, GoFreight will save the file to “Doc Center” automatically.

All types of documents in the HBL section can be synchronized to the tracking portal for your customer to access. Check the “SYNC TO TRACKING” box. Click on the Edit Description button to further edit the description you wish to present to your customer in the tracking portal. 
For ocean import shipments, our system is set to automatically sync Arrival Notice and Invoice by default, if you need other document types to automatically sync to the tracking portal as well, please contact us at support@hardcoretech.co .

**Notes: If you use drag and drop function to upload documents and select the type as Other, you can manually check the sync box to synchronize to the tracking portal. Also, you can arrange the document type as you wish if you upload files.

• Tracking Portal

Your Tracking Portal

https://yourcompanycode.gofreight.co/tracking

Example:

**Note: Please ensure your GoFreight system stays logged in while accessing the tracking portal.

**Note: Tracking shipment view is based on each GoFreight user permission setting. 

Shipment List View

GoFreight offers 5 departments for users to track shipment: Ocean Import, Ocean Export, Air Import, Air Export and Warehouse.

You can quickly view the information of each shipment on the list, such as MB/L, HB/L no., POL/POD, and etc.

Filter

If you’re looking for a specific shipment, you may click “Filter” at the upper right side and search it by entering keywords or other criteria.

Tracking Shipment Entry

When you enter the tracking shipment entry, you can see our system split into 3 sections to better visualize your shipment status. 

1. Basic Info.

In the upper section, you can see the basic shipment information you input in the GoFreight, Including MB/L, HB/L, POL/POD, and Status & Requirements.

Therefore, we suggest you complete the information as detailed as you can. The more information you maintain, the more details will show in this entry.

Status & Requirements: This section indicates the status of shipment requirements. There are 3 steps with different colors of the status reminder: Not Applicable (Gray) , Unfinished (Orange), Complete (Green).

Here are the conditions to trigger the requirement status:

Ocean Import Status Trigger :

Air Import Status Trigger:

2. Container Details

In the middle section, you can view container details, including container no., type, size and etc.. Likewise, we suggest you complete the information as detailed as you can. The more information you maintain, the more details will show in this entry.

3. Documents & Contact Person

In the lower section, you can see the documents of the shipment and contact person information. 

Your client can view and download documents in this tracking portal.