GoFreight Tracking - Client User Guide

EDI Version


Cargo tracking has been an important part of customer experience in freight forwarding as customers need the real-time information of their cargo to maximize their action. 

Now, we will guide you how to use GoFreight Tracking.


  • Your Tracking Portal

Tracking Portal URL provided from your freight forwarder. 

https://xxx.gofreight.co/tracking


Example:


  • Login Entry


You will receive the Login ID and password from your freight forwarder. Please enter it and you will have access to all your shipments. 


You can easily find any shipment with important information, such as ETD and ETA, and other documents. Once the arrival notices are generated in GoFreight, you will be able to view or download them directly in the tracking portal.


  • Shipment List View

GoFreight offers 5 departments for users to track shipment: Ocean Import, Ocean Export, Air Import, Air Export and Warehouse.

You can quickly view the information of each shipment on the list, such as MB/L, HB/L no., POL/POD, and etc.


  • Email Notification

You will receive journey updated emails or weekly reports which were default set by your freight forwarder. However, we offer the flexibility for you to arrange the email notification setting. When you enter the tracking portal, click the icon at the top of the right corner and go into My Profile page. 


Once the user ID is created, it cannot be revised. However, you can rearrange your name and email address.
You can also decide whether you want to have the email notification or reports at that stage. All you need to do is to check or uncheck the box. 


  • Rest Password

If you’d like to reset your password, it’s under My Profile. Scroll down and click the “Change Password" button to reset your new password. 

  • Filter

If you’re looking for a specific shipment, you may click “Filter” at the upper right side and search it by entering keywords or other criteria.

  • Tracking Shipment Entry

When you enter the tracking shipment entry, you can see our system split into 3 sections to better visualize your shipment status. 

  1. Basic Info.

In the upper section, you can see the basic shipment information you input in the GoFreight, Including MB/L, HB/L, POL/POD, and Status & Requirements.

Therefore, we suggest you complete the information as detailed as you can. The more information you maintain, the more details will show in this entry.


Status & Requirements: This section indicates the status of shipment requirements. There are 3 steps with different colors of the status reminder: Not Applicable (Gray) , Unfinished (Orange), Complete (Green).


  1. Journey & Container Details

In the middle section, you can view journey and container details, including container no., type, size and real-time cargo status.



  • Cargo Detail info
    In this section, it will show shipment and container information you maintained in the GoFreight system.
    Likewise, we suggest you complete the information as detailed as you can. The more information you maintain, the more details will show in this entry.




  • Journey & Container info
    As you can see, we define several stages for the cargo journey for you to better realize your shipment status. It will update the stage according to the Container Info below and our system will automatically capture the shipment information according to the shipping company you fill in and update it in this section.

Example:


Shipment Journey status:





Scenario 1: Non-Rail Shipment

  • Ocean Import
    The status bar shows the stage of the ocean import shipment non-rail procession.
    If the SVC term is CY-CY/CY-CFS, the Journey will be stopped at the Unloaded from Vessel stage. In other cases, it will be stopped at the “Outgate” stage on GoFreight Tracking.


  • Ocean Export
    The status bar shows the stage of the ocean import non-rail shipment procession.



Scenario 2: Rail Shipment

  • Ocean Import
    The status bar shows the stage of the ocean import rail shipment procession.
    If the SVC term is CY-CY/CY-CFS, the Journey will be stopped at the Unloaded from Vessel stage. In other cases, it will be stopped at the “Outgate” stage on GoFreight Tracking.


In the container status section, you can view detailed real-time information from the rail company. 


Rail Updated Information:

  • DEL ETA

  • DEL ATA

  • LFD

  • Last Event/Last Event Location


We will also show the dates under the Rail stage of the journey status. You can realize the latest status from here without visiting the railway website.




**Disclaimer: The current status information is predicted based on third parties’ data resources, which provides internal customers’ usage and for reference. Hard Core Technology will not guarantee the accuracy of time and location due to the various sources, and will not be responsible or indemnify any inaccuracy or delay related to the status information on our tracking system.**


  1. Documents & Contact Person

In the lower section, you can see the documents of the shipment and contact person information. 


Your client can view and download documents in this tracking portal.